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Message posted on ‎04 Jul 2025 12:33 AM

Internet and voice are down

WiFi suddenly stopped working. The voice and internet lights have gone orange. I have restarted the router and checked health online and it says there are no issues 

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This message was authored by: cookiemonsteruk Answer

Message posted on ‎04 Jul 2025 12:41 AM

Re: Internet and voice are down

Posted by a Superuser, not a Sky employee. Find out more

@JonJon 

 

Once you run the service checker and get all green ticks then click on your broadband speed and run the test my broadband/test my connection in the blue box .  That should update the previous service checker and hopefully allow you to book an engineer

 

Otherwise you will need to call sky in the morning

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎04 Jul 2025 12:41 AM

Re: Internet and voice are down

Posted by a Superuser, not a Sky employee. Find out more

@JonJon 

 

Once you run the service checker and get all green ticks then click on your broadband speed and run the test my broadband/test my connection in the blue box .  That should update the previous service checker and hopefully allow you to book an engineer

 

Otherwise you will need to call sky in the morning

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Avatar for DD43
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Message posted on ‎04 Jul 2025 01:05 AM

Re: Internet and voice are down

Same problem here at pretty much the exact same time. 

Service check is saying no issues. Unplugging and restarting making no difference! 

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Message posted on ‎04 Jul 2025 03:51 AM

Re: Internet and voice are down

Posted by a Superuser, not a Sky employee. Find out more

@DD43 

When there are issues between midnight and 7am it's possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

 

If not then also try the post marked as the answer. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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