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Discussion topic: Internet and phone not working

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This message was authored by Chris+B58 This message was authored by: Chris+B58

Internet and phone not working

I want to know whats happening about an ongoing problem first reported to me by Sky via text as a potential broadband fault  10th July. Another text received 11th July to say problem fixed. Didn't think any more about it till broadband and phone stopped working 19th July in the afternoon - heat related?? I raised a problem yesterday 20th July but received another text indicating that the original problem from 10th July was still under investigation! I want to know what's going on and when will the problem be fixed.


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This message was authored by TechmanagerMal This message was authored by: TechmanagerMal Answer

Re: Internet and phone not working


@Chris+B58 wrote:

I want to know whats happening about an ongoing problem first reported to me by Sky via text as a potential broadband fault  10th July. Another text received 11th July to say problem fixed. Didn't think any more about it till broadband and phone stopped working 19th July in the afternoon - heat related?? I raised a problem yesterday 20th July but received another text indicating that the original problem from 10th July was still under investigation! I want to know what's going on and when will the problem be fixed.


  • If you want to discuss an issue with Sky, for the general-purpose number click on "Need more help" at the bottom of this page
    https://www.sky.com/help/home.
  • If you are in the ROI set the flag at the bottom of the page accordingly.
  • If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
  • When you call you will be asked if the call is to do with mobile say "No"
    You will then be asked the nature of the call say " Technical "
    You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
    It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
    I hope this helps.
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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This message was authored by TechmanagerMal This message was authored by: TechmanagerMal Answer

Re: Internet and phone not working


@Chris+B58 wrote:

I want to know whats happening about an ongoing problem first reported to me by Sky via text as a potential broadband fault  10th July. Another text received 11th July to say problem fixed. Didn't think any more about it till broadband and phone stopped working 19th July in the afternoon - heat related?? I raised a problem yesterday 20th July but received another text indicating that the original problem from 10th July was still under investigation! I want to know what's going on and when will the problem be fixed.


  • If you want to discuss an issue with Sky, for the general-purpose number click on "Need more help" at the bottom of this page
    https://www.sky.com/help/home.
  • If you are in the ROI set the flag at the bottom of the page accordingly.
  • If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
  • When you call you will be asked if the call is to do with mobile say "No"
    You will then be asked the nature of the call say " Technical "
    You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
    It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
    I hope this helps.
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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