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Discussion topic: Internet and broadband stopping multiple times an hour.

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Avatar for Rachel106
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This message was authored by: Rachel106

Message posted on ‎02 Jun 2024 06:27 PM

Internet and broadband stopping multiple times an hour.

Our broadband and Internet are going off multiple times an hour! This is having a huge effect on our household as both myself, my partner and daughter require the Internet for work. This is now also effecting our sky TV as our apps are not working properly. Everytime I run the service check it is saying it is fine but is definitely not!
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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎02 Jun 2024 06:32 PM

Re: Internet and broadband stopping multiple times an hour.

Posted by a Superuser, not a Sky employee. Find out more

@Rachel106 

 

You will need to call sky

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

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This message was authored by: Chelbun91

Message posted on ‎02 Jun 2024 06:39 PM

Re: Internet and broadband stopping multiple times an hour.

Im getting the same thing its so frustrating 

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This message was authored by: tigga61

Message posted on ‎02 Jun 2024 07:02 PM

Re: Internet and broadband stopping multiple times an hour.

Our tv is sayin no internet on a blur screen. All the lights are on the router are green and rebooted still the same 

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This message was authored by: caesarome

Message posted on ‎02 Jun 2024 07:37 PM

Re: Internet and broadband stopping multiple times an hour.

Posted by a Superuser, not a Sky employee. Find out more
@tigga61 wrote:

All the lights are on the router are green and rebooted still the same 

Try leaving your router off for at least 30 minutes when you can.

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This message was authored by: tigga61

Message posted on ‎02 Jun 2024 07:39 PM

Re: Internet and broadband stopping multiple times an hour.

what will this do?  its not a problem ive ever had before 

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This message was authored by: tigga61

Message posted on ‎02 Jun 2024 07:41 PM

Re: Internet and broadband stopping multiple times an hour.

is there a number to call if you dont have a landline?

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This message was authored by: jamesn123

Message posted on ‎04 Jun 2024 12:34 PM

Re: Internet and broadband stopping multiple times an hour.

Posted by a Superuser, not a Sky employee. Find out more

@tigga61 

The 03 number at bottom of https://sky.com/help under the 'Need more help?' banner

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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