Internet and Wifi Down in NW3 | 15 July 2025 20.52

[Lazarus]

Hiya it's 20.53 on 15 July 2025 - No Internet in London NW3. Alas, anybody else?

[Daniel0210]

@Lazarus 

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

[Lazarus]

Thanks. I have done all that. No luck been in an interactive loop for hours. currenlty running on my phone's hot spot. Any idea on the fix? Says DAYS is this true?

 

[TimmyBGood]

@Lazarus 

The boilerplate text there is frankly unhelpful: it is unrelated to any specific incident and actually refers to a fix within two working days (starting the following working day morning after an issue is logged by an ISP) being the Openreach target for domestic broadband fault resolution.