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Discussion topic: Internet and WiFi just drops out
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This message was authored by: Anders25
Message posted on 09 Jan 2026 09:26 PM
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Internet and WiFi just drops out
I have broadband and it just keeps dropping out all the time. Its not good as we have Sky TV puks so we are left with no tv when the fault happens. We do the WiFi and broadband tests but after a check it just says everything is ok. But its clearly not
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This message was authored by: JimM1
Message posted on 09 Jan 2026 09:53 PM
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Re: Internet and WiFi just drops out
@Anders25 When it happens do you see anything, look at the link below!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
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