Intermittent loss of broadband

[Anthony1961]

Morning guys, I have an ongoing issue with loss of broadband. It last for up to 15sec sometimes less and then reconnects. I've had both a broadband engineer and tv engineer and they have replaced the router and main sky q box. The settings have been changed to Active by the broadband engineer but it still occurs. I was wondering if a sky q mini box could cause this issue. When I switch one of them off at the mains it seems to resolve. If it's in standby I still get the issue.

Any help would be great. 
I have 2 mini boxes and a WiFi repeater from sky.

anthony

[jamesn123]

Hi @Anthony1961 

Please post your router stats

[Anthony1961]

Hi James,

is this ok.

 

[jamesn123]

@Anthony1961 

When did you last notice the issue? Your router stats suggest you've not had a dropped connection for the last 300hrs. I suspect your problem is WiFi interference

[Anthony1961]

It last happened this morning. It resolved when I powered off one of the mini boxes. 
I can see the issue on the main box network settings. My mobile phones also lose network at the same.

This video is currently being processed. Please try again in a few minutes.

[jamesn123]

@Anthony1961 

I take it its just your Sky Q system being affected by this? Not other devices?

[Anthony1961]

Hi James,

no all my devices lose internet access at the same time. We only have phones which use the broadband but end up switching WiFi on the phones off when it happens and use 5G.

Streaming is affected, pixelation and sometimes it stops. 
I think you may be correct with the WiFi interference but getting to the bottom of it is frustrating.

[jamesn123]

@Anthony1961 

You mentioned that the problem goes away when you unplug one of the mini boxes. Is this the case if you unplug any of them or just a specific one?

[Anthony1961]

I have only tried one of the two boxes but I'll try the other when the problem is back.