Intermittent drop outs, will not auto reconnect

[MrBp]

@Chrisee sorry to bother you with this again. 

You kindly put me in touch with the online chat service before, could you please do the same again. The chat closed but the fault hasn't been rectified yet and I can't find a

Thank you. 

[Chrisee]

@MrBp no probs its been escalated again.

[Tom-W19]

Hi @MrBp 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[MrBp]

So I have now moved the router to a new location, have a new cable between router and ONT, and only have 7 devices connected directly to the router, 3 of these are ethernet (hive, xbox, and deco mesh) the other 4 are a sky q box, a Samsung phone and 2 apple devices.

I am still getting the same drop out fault, the Sky help team are insistent that the issue is with my network and not with any of there equipment. 

But we have eliminated all ethernet devices. 

Can somebody offer me any more assistance? Or advise me wher I stand regarding my contract? If I was to try another broadband supplier and I don't get same issue it would prove an issue with sky equipment, 

Alternatively can I use an aftermarket router? Eliminating it being a sky router issue?

[MrBp]

@pgonnella have you had any joy fixing this issue?

[pgonnella]

still happening every so often, i have a unifi system with a 4g backup. when it happens I remotely reboot the sky router and eventually boom back online !!!!!!

[MrBp]

@pgonnella unfortunately I have no mobile signal at home so can't rely on a 4g back up, I currently have the router plugged in via a smart plug, which is connected to my neighbours router, so I can turn router on and off remotely but that is not a fix. 

[pgonnella]

Don't disagree my friend, but that's the reality at the moment. SKY must know this is a known problem !

[MrBp]

@pgonnella How long have you had your fibre connection? Is it recent and new with sky? 

[pgonnella]

Recent and new, migration from FTTC

[MrBp]

Seems very coincidental that we have very similar symptoms, from a similar connection type, with different home network setup, but not a problem with sky's end??

[pgonnella]

obviously, there is an issue on their end!

[MrBp]

Awakening this old post up again. 

After going through the systems numerous times by sky, they decided that the fault had to be with my home system and they were unable to help. 

We have just lived with the issue as it became less frequent (once or twice a month).

My contract is due to expire soon, unless the problem is resolved I will be leaving sky.

Has anybody reading this had the issue and resolved it?

I have changed the home system setup numerous times without the fault changing, I am now under the impression that the problem is due to something in my system clashing with the sky hub, (that's providing all the info I have from sky is true)

[MrBp]

For anyone that stumbles on the forum with the same issue, I have rectified my issue by leaving sky. Having changed broadband supplier I have had no issues since. 

[pgonnella]

Will be doing this in January.