Intermittent broadband issues when using Teams

[Alan+T11]

Hi

Is anyone else suffering with connection issues when trying to use Microsoft Teams. I work from home and am getting very frustrated with intertmittent connection issues.

Can anyone advise how to resolve ? Sky dont seem interested in telling me anything other than the line is great, customer service is sadly lacking right now.

[cookiemonsteruk]

@Alan+T11 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also for teams are  you connected via wifi or ethernet and what device are you using?

[TimmyBGood]

@Alan+T11 

That's almost always down to local WiFi conditions (which an ISP isn't responsible for), unless you are using ADSL in which case it's typically the inherently limited outbound bandwidth of that broadband technology.

[Alan+T11]

Thanks for your help

[Alan+T11]

im using a Mac for Teams connected via ethernet cable to a wifi booster.

[jamesn123]

@Alan+T11 

Your issue is likely the fact that you are using that WiFi booster. If the connection isnt stable when your connected to it via ethernet then it must not have a stable connection to the hub.

[Alan+T11]

And how do i get Sky to finally acknowldege that and replace the booster ?

[jamesn123]

@Alan+T11 

There may not be anything wrong with the booster itself, more that the WiFi environment in your home isnt the same as it was or never been that good. I would suggest you move the booster closer to the router to start with.