Intermittent Loss of WiFi over last months

[Mabel]

Hi, my broadband has been getting disconnected several times a day for 5, 10, sometimes 20 minutes, the checker says it's all good but it disconnected, I have a black sky broadband box, thank you

[Highlinder]

@Mabel Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Mabel]

 

[Mabel]

 

[Highlinder]

@Mabel  even with the short uptime there was a drop only 34 minutes ago from the 42 minutes uptime on the router. How many times a day is this happening?

[Mabel]

Usually at least 4 times a day, sometimes more, for example that specific day it was down almost every hour

[Highlinder]

@Mabel Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If this does not find an issue the forum can escalate to Sky to help get to the bottom of this fault.