Intermittent Broadband Internet connection for the last 6 days

[Stephensky10]

Router Statistics

System Up Time: 98:45:16

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 10866388 20086543 0 1658 2197 16:43:29 LAN Up 23554183 12891163 0 1738952 67378 98:45:16 WLAN (2.4 GHz) Up 471658 8851 0 277 0 98:43:11 WLAN (5 GHz) Up 7657373 2346558 0 277 0 98:42:52

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Broadband Link Downstream Upstream Connection Speed (Kbps) 36352 16151 Line Attenuation (dB) DS1:15.5    DS2:25.0    DS3:34.8 US0:16.5    US1:22.6    US2:27.6 Noise Margin (dB) DS1:3.6    DS2:6.1    DS3:6.1

US0:6.5    US1:6.0    US2:6.1

Internet has been cutting out for the last six days, reseting the hub actually seems to make it worse from brief 5 second outages into full 5 minutes of downtime.

the service checker says there are faults in the line but nothing else.

[Greenfingers001]

Hi there @Stephensky10 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Stephensky10 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.