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Discussion topic: Intermitten loss of satelite signal to computer - self help manages to reconnect but loss again

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Antonia07
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Intermitten loss of satelite signal to computer - self help manages to reconnect but loss again

‎17 Sep 2024 05:13 PM

intermittent loss of satellite signal occurs over the last week. Self help manages to reconnect but signal is then lost again. Sky engineers checked the system a few months ago and it has been fine up to the past week when the problem started. Systemis ok at the moment

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GD1
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Re: Intermitten loss of satelite signal to computer - self help manages to reconnect but loss again

‎17 Sep 2024 05:20 PM

Posted by a Superuser, not a Sky employee. Find out more

@Antonia07  You posted this in the broadband section but have posted loss of satellite signal?   Satellite delivered signal have nothing to do with broadband, can you explain clearly what the issue is?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Antonia07
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Re: Intermitten loss of satelite signal to computer - self help manages to reconnect but loss again

‎19 Sep 2024 04:42 PM

The original Sky setup operated with a satellite. The system has now been changes to receive satelite signal via broad band . Sorry for the confusion - should have said internet signal lost. Hope this helps

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Daniel0210
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Re: Intermitten loss of satelite signal to computer - self help manages to reconnect but loss again

‎19 Sep 2024 04:46 PM

Posted by a Superuser, not a Sky employee. Find out more
@Antonia07 wrote:

The original Sky setup operated with a satellite. The system has now been changes to receive satelite signal via broad band . Sorry for the confusion - should have said internet signal lost. Hope this helps

@Antonia07 

Satelilite signal come from a dish, not broadband. What TV platform do you actually have? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Antonia07
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Re: Intermitten loss of satelite signal to computer - self help manages to reconnect but loss again

‎19 Sep 2024 04:55 PM

Internet signal via broadband lost to computer and TV. Router centre light flashes orange. Self help via computer  manages to reconnect when router light changes from orange to green. Then problem repeats a few times every day.

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Daniel0210
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Re: Intermitten loss of satelite signal to computer - self help manages to reconnect but loss again

‎19 Sep 2024 05:08 PM

Posted by a Superuser, not a Sky employee. Find out more

@Antonia07 

I've moved your thread back to the Broadband board. Mentioning satellite signal was confusing everything. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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GD1
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Re: Intermitten loss of satelite signal to computer - self help manages to reconnect but loss again

‎19 Sep 2024 05:09 PM - last edited: ‎19 Sep 2024 05:09 PM

Posted by a Superuser, not a Sky employee. Find out more
@Antonia07 wrote:

The original Sky setup operated with a satellite. The system has now been changes to receive satelite signal via broad band . Sorry for the confusion - should have said internet signal lost. Hope this helps

So you have Sky stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Antonia07
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Re: Intermitten loss of satelite signal to computer - self help manages to reconnect but loss again

‎19 Sep 2024 05:14 PM

No I have Sky Q

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