We are having ongoing problems with broadband, can anyone shed any light on how we can get this fixed? Openreach are "will attend within 2 days" but Sky being unhelpful with actually booking them in to fix it.
Openreach came and replaced cable on 27th Dec due to intermittent fault and re ran cable to different side of house. All fine when he tested it and left. However, the fault has continued, with speeds from 5mbps to 55mbps, connection drops all the time. Wifi light on Sky Hub stays constantly on green.
Gaming children in despair, games are basically unplayable due to unreliable internet. Any thing we can do to help the situation/pressure Sky with?
(Removed)
01/03/2024
7:27 PM
6
55.48
16.70
< 50
London
Upp Corporation Ltd
(Removed)
Sky
01/03/2024
7:24 PM
7
27.30
6.71
< 50
London
Upp Corporation Ltd
(Removed)
Sky
01/03/2024
7:12 PM
11
50.36
15.79
< 50
London
Upp Corporation Ltd
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Sky
01/03/2024
7:11 PM
7
51.54
16.17
< 50
London
Upp Corporation Ltd
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Sky
01/03/2024
6:47 PM
19
13.62
8.37
< 50
London
fdcservers.net
(Removed)
Sky
12/28/2023
10:46 PM
20
4.94
5.22
< 50
London
Structured Communications
(Removed)
Sky
12/28/2023
10:44 PM
10
8.39
14.68
< 50
London
Structured Communications
(Removed)
Sky
12/02/2023
8:14 PM
6
52.48
16.40
< 50
London
Box Broadband Ltd
(Removed)
Sky
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date High Low High Low VDSL Range A (Clean)
60.7 45 18.4 12 40 Unavailable Available VDSL Range B (Impacted)
59.9 40 17.9 10.3 34.4 Unavailable Available G.fast Range A (Clean)
-- -- -- -- -- Unavailable -- G.fast Range B (Impacted)
-- -- -- -- -- Unavailable --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process FTTP on Demand 330 50 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date WBC ADSL 2+ Up to 8 -- 5.5 to 12.5 Available WBC ADSL2+ Annex M Up to 8 Up to 1 5.5 to 12.5 Available ADSL Max Up to 5.5 -- 4.5 to 8 Available WBC Fixed Rate 2 -- -- Available Fixed Rate 2 -- -- Available
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date WBC SOADSL 2+ Up to 8.0 -- 5.5 to 12.5 Available SOADSL Max Up to 5.5 -- 4.5 to 8.0 Available SOADSL Fixed Rate Up to 2 -- -- Available
Other Offerings Availability Date VDSL Multicast Available ADSL Multicast Available
Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal Y SOADSL Restriction N
FTTP is not available.
Moderator note: Removed third party link.
