Intermittant fault - slow speed and droppping internet

[Lutielu]

We are having ongoing problems with broadband, can anyone shed any light on how we can get this fixed? Openreach are "will attend within 2 days" but Sky being unhelpful with actually booking them in to fix it.

Openreach came and replaced cable on 27th Dec due to intermittent fault and re ran cable to different side of house. All fine when he tested it and left. However, the fault has continued, with speeds from 5mbps to 55mbps, connection drops all the time. Wifi light on Sky Hub stays constantly on green. 

Gaming children in despair, games are basically unplayable due to unreliable internet. Any thing we can do to help the situation/pressure Sky with?

[Highlinder]

@Lutielu  Have you had any issues in the last 72 hours?

[Lutielu]

Yes, it's dropped around 6 times in the last 90 minutes.

[mae-3]

@Lutielu 

Suggest you put a BQM on the broadband line from thinkbroadband, as the router stats show no outage in the last 72 hours and the router stats don't show a fault currently for that period.

[Highlinder]

@Lutielu  Can you post your router stats again to see what has happened since you posted them the last time.

[Lutielu]

It hasn't dropped in the last 40 minutes but the ipv6 is 10

[Lutielu]

[mae-3]

@Lutielu 

Keep the BQM running for at least 24 hours and then post the results again.

[Lutielu]

[Lutielu]

[jamesn123]

@Lutielu 

Looking at your BQM there is some oddity, I suspect one of two things has happened

1. DLM has finally kicked in after your fault repair and has made line changes since 5am today as you can see a significant reduction in latency & packet loss to the router.

2. You have something running on your network which starts late evening and stops around 5am.

Are you still noticing the problems between the hours of 5am & 6pm?

[ChefJim]

This is a staff account.

Im working from home today. 

i have had 3 or 4 droppouts of internet connectivity today. During the drops ive pinged 8.8.8.8 from my wired laptop and mobile and had no reply. The connection came back within a couple of minutes.

on the 3rd occasion i ventured to the router. First 3 lights green, 4th voice light amber. Once this went green again regular internet came back. 

i have not yet restarted the router as it seems stable again for now. 

why?