@Yvettelone assuming the connection is not new as in that case it simply can be the line has not been activated as yet. The lack of an amber internet light implies a lost of connection to the excange or cabinet. If the service checker in the My Sky app run over a mobike connection does not tell you thst Sky are aware of an issue affecting your line otherwise give Sky a call.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
