0

Discussion topic: Installing the Sky Max Hub and re-establishing WiFi in the house

Reply
This message was authored by Elena72 This message was authored by: Elena72

Installing the Sky Max Hub and re-establishing WiFi in the house

We installed Sky Max hub (replacing our older hub) and since then we have been unable to get the Sky Q mini box to act as a WiFi hot spot

Reply

All Replies

This message was authored by stereohaven This message was authored by: stereohaven

Re: Installing the Sky Max Hub and re-establishing WiFi in the house

Posted by a Superuser, not a Sky employee. Find out more

@Elena72

 

There seems to be some confusion on if the Sky Max hub works with Q mini boxes, see this thread as an example.

 

Hopefully someone will be along soon with the latest. 

-------------------------

LG OLED | Sky Q | EE TV Pro | BT Smart Hub 2 | Apple TV 4K
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Installing the Sky Max Hub and re-establishing WiFi in the house

Posted by a Superuser, not a Sky employee. Find out more

@Elena72 @stereohaven 

 

The Max Hub can support a main Q box plus a Mini box, but the hotspot functionality for non-Sky devices from the Q television boxes won't be there any more.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Elena72
Topic Author
This message was authored by Elena72 This message was authored by: Elena72

Re: Installing the Sky Max Hub and re-establishing WiFi in the house

@TimmyBGood  and @stereohaven 

 

Thank you.

 

After some trouble we managed to get the Sky mini box to 'see' the new WiFi (we did so by following some instructions on the internet on how to connect to non Sky devices). Trouble is the WiFi signal at the mini box is very poor so the mini box does not act as a booster like it did with the old router. Any tips would be v much appreciated. 

This message was authored by stereohaven This message was authored by: stereohaven

Re: Installing the Sky Max Hub and re-establishing WiFi in the house

Posted by a Superuser, not a Sky employee. Find out more

@Elena72 

 

The Q mesh and hotspot is very old tech now, did you get just the Sky Max hub or also subscribe to Sky WiFi Max?

 

The latter supplies much newer Sky Wifi pods to create a mesh that would replace the Q hotspot.

 

Edited to add:

 

Again there may be some restrictions on getting Sky WiFi Max with Q, but I have a main Q box and one mini and Sky seem happy to offer me the Sky Max hub and the Sky WiFi Max subscription in MySky.

-------------------------

LG OLED | Sky Q | EE TV Pro | BT Smart Hub 2 | Apple TV 4K
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion