Installation of Ultrafast+

[Neath1965]

Openreach have messaged me saying they have completed connecting me to their network and that they can now give me earlier dates for installation...

So the question I have is, is it them who bring the router as I thought Sky themselves would forward me the router in readiness for it to be installed on the date I originally had?

I don't want to go booking an earlier date if I haven't received the new hub, if I am indeed supposed to receive it 🤷‍♂️

Thanks in advance.

[cookiemonsteruk]

@Neath1965 

Sky post out the router to be with you the day before activation.

It is unlikely that you'd get an earlier date as that was supplied to according to the earliest openreach availability 

[Neath1965]

Well they're saying they can do it earlier.... but the issue obviously is about the router.

[cookiemonsteruk · Accepted solution]

@Neath1965 

Give sky a call to reschedule and that should reset the date your hub is sent out

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[Neath1965]

Cheers 👍