Installation due tomorrow but hub has not been delivered

[Tania19]

Im supposed to have had my hub delivered on monday and kept waiting for it but it hasnt been delivered and my instalation is tomorrow. What shall I do?

[Chrisee]

@Tania19 the hubs are dispateched by post to arrive a couple of days before the activation so it should be delivered today or indeed tomorrow.

If it doesnt then it wont stop the activation which does not require a router to be connected but of course you wont be able to use the service. Call Sky after the line goes live and they should send a replacement out. Until thst point they can do nothing.

[Tania19]

Thanks so much Christee , I thought I would need my hub for installation. That reassures me a lot 

[Tania19]

Will sky expect me to start paying for broadband even though the hub has not been delivered? 

[Daniel0210]

@Tania19 

If they do charge you from tomorrow then once the hub has arrived contact Sky who will hopefully place a (small) credit on your Sky account.