Incredibly low wifi and downloads

[Jaysam96]

Hi all, I've had incredibly slow wifi for a few days now - my mobile barely sends and receives messages on apps whilst connected to my router and Xbox downloads are taking literally days, this is even with a Ethernet cable connected (showing 0.70Mbps download speed on the xbox network settings?!) anyone have any ideas why or what I can do about it?

Below are router statistics which don't really mean anything to me. And just FYI I have the router in an open space, reset multiple times and the slow wifi issue is still apparent

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 2987686 3794327 0 213324 2244820 05:28:45 LAN Up 2436008 1935279 0 2304923 138708 05:31:28 WLAN (2.4 GHz) Up 46279 0 0 7424 0 05:29:33 WLAN (5 GHz) Up 1574965 1267326 0 419406 25317 05:29:26 Broadband Link Downstream Upstream Connection Speed (Kbps) 2321 386 Line Attenuation (dB) DS1:26.0 DS2:55.4 DS3:0.0 US0:15.0 US1:0.0 US2:0.0 Noise Margin (dB) DS1:7.7 DS2:0.0 DS3:0.0 US0:6.2 US1:0.0 US2:0.0

[Highlinder]

@Jaysam96  Can you run the broadband test in the link below and tell the community what speed you are supposed to get between and what your minimum speed is supposed to be.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

[Jaysam96]

My measured speed to hub is 2.2Mb/s guaranteed speed is 29.2Mb/s and upload speed is 2.8Mb/s

[Highlinder]

@Jaysam96 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

Can you also include the system uptime please.

[Jaysam96]

Router Statistics

System Up Time: 13:46:06

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1775709 2106942 0 153380 2336275 03:25:07 LAN Up 8550429 6740406 0 2299515 95476 13:46:06 WLAN (2.4 GHz) Up 131876 15377 0 478 0 13:43:56 WLAN (5 GHz) Up 1705973 1308590 0 414731 20024 13:43:53

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Broadband Link Downstream Upstream Connection Speed (Kbps) 3118 186 Line Attenuation (dB) DS1:26.1    DS2:56.8    DS3:0.0 US0:15.5    US1:0.0    US2:0.0 Noise Margin (dB) DS1:5.9    DS2:0.0    DS3:0.0 US0:14.1    US1:0.0    US2:0.0

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[Highlinder]

@Jaysam96 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jaysam96 an invite to chat.