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Discussion topic: Increase in broadband charge, no letter received yet

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This message was authored by: MrsHop12

Increase in broadband charge, no letter received yet

Has anyone received a letter informing them of the increase in cost for broadband yet?

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This message was authored by: Daniel0210

Re: Increase in broadband charge, no letter received yet

Posted by a Superuser, not a Sky employee. Find out more

@MrsHop12 

The letters and emails go out in batches, the first ones sent on 20 February. Lots of customers have received notification so far. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: FLC

Re: Increase in broadband charge, no letter received yet

Nothing received for me yet but prices are apparently set for 6.2% increase.

 

https://www.uswitch.com/broadband/guides/sky-increasing-prices-what-consumers-can-do/

This message was authored by: Chrisee

Re: Increase in broadband charge, no letter received yet

Posted by a Superuser, not a Sky employee. Find out more

@MrsHop12 & @FLC the date you get the letter or email depends on the day you pay your bill but it should be at least 30 days before your April payment is taken. Under Ofcom rules if decide to change ISPs in that period no cancellation charges can be applied. This protection only applies to Broadband it doesnt cover T`v services.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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