There is no specific deal for pensioners. This link explains the process if you’re eligible for Sky Broadband Basics. https://www.sky.com/help/articles/sky-social-tariff The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan. Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and: a) Already have Sky Mobile and a 3GB data plan. b) Or you can add a new 3GB data plan with Sky Mobile. If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff lasts 18 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
I suspect no ISP has a deal specifically for pensioners. As @Daniel0210 indicates, the social tariff scheme is used because the qualifying benefits have an online verification mechanism made available by government to service providers.
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Re: Im 72yrs old im paying £39 per month for broadband was told there is pensioner deal fir £20 per
I just tried to get on social taffiff. Im 66 and now on Pension Credit and paying £82 a month. for basic bundle. Wanted to just go down to broadband at £20 as stated on site. They told me Im not eligible as I live in a "POSH AREA".
Im horrified as there is no mention on website at all of areas being coded for poshness. I live in a flat over a shop in a basic area. This is disgusting so am trying to now cancel all my Sky. Been on phone 40 minutes so far. JOKE.
I have never heard of such a eligibility requirement.
This link explains the process if you’re eligible for Sky Broadband Basics. https://www.sky.com/help/articles/sky-social-tariff The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan. Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and: a) Already have Sky Mobile and a 3GB data plan. b) Or you can add a new 3GB data plan with Sky Mobile.
If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Based on your username are you in the ROI by any chance?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
I have raised this with the Community Management team in a closed forum. Suffice to say they were as surprised as I was.
The recommendation is calling in again (perhaps initially not mentioning your earlier call, although there may be notes on your account from earlier). Depending on how that goes the suggestion is to make a complaint
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Thank you for all your research on this. Im still on phone and managed to get an excellent adviser. There are some difficulties apparently Sky are having with this social tariff deal. Just cancelled the TV package and am told my broadband will be just £20. BUT contract has come through as £40. This will be amended APPARENTLY. Its such a complicated process and got a million notes about this that and another. Adviser was lovely so heres hoping!
