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Discussion topic: If my wifi box is also arriving

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Avatar for KateHalliday
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This message was authored by: KateHalliday

Message posted on ‎14 May 2024 09:49 AM

If my wifi box is also arriving

Hi im new to sky and received my sky stream box yesterday, i was just wondering if i had a wifi box on the way aswell? 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎14 May 2024 09:53 AM

Re: If my wifi box is also arriving

Posted by a Superuser, not a Sky employee. Find out more

@KateHalliday  Broadband connection take a minimum of 10 working days to be connected  from placing the order,  it isn't provided at the same time as your stream puck (as you posted in the stream forum).

 

 

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎14 May 2024 10:18 AM

Re: If my wifi box is also arriving

Posted by a Superuser, not a Sky employee. Find out more

@KateHalliday 

 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.


Remove any personal information (such as the address itself) if you post an image.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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