INTERNET LIGHT IS OFF

[vacacaca]

We lost the internet connection 7 days ago. The internet light is off , so we dont have connection at home. We tried everything, we have followed all the instructions that appear in the website but it still doesnt work. I ordered a visit a few days ago and i havent been answered from sky, the date is not confirmed!!!

what should i do????? i cannot be at home without connection!!!!!!!!

[cookiemonsteruk]

@vacacaca 

Did you call sky to book the appointment ?

What does it say in your orders on your my sky app or sky.com account?

Is your phoneline  working or do you have a mobile phone to to contact sky?

[vacacaca]

HI, I DONT HAVE ANY NUMBER TO CALL SKY BECAUSE THEY REDIRECT ME TO THE WEBSITE. IN MY ACCOUNT, APPEARS A MESSAGE WHICH SAYS: "IN PROGRESS, COMING SOON" "ARRIVAL DATE AND TIME: TO BE CONFIRMED". THIS MESSAGE APPEARS SINCE LAST FRIDAY SO I DONT KNOW WHEN THEY WILL COME, I^VE BEEN WITHOUT INTERNET CONNECTION FOR 7 DAYS!!!! I DONT HAVE PHONE LINE, ONLY BROADBAND. AS THE CONTRACT SAYS, I WILL WAIT FOR SKY TO PAY 8.6O£ PER DAY  UNTIL THE FAULT IS FIXED. I NEED A SOLUTION!!!!!!

[cookiemonsteruk]

@vacacaca 

You need to call sky on 150 from your sky landline or sky mobile or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

When you ring you are usually asked is this about sky mobile say no

Then you may be asked do you want to receive an sms say no

Then if asked do you want to hang up and follow the link say no

When asked about the nature of your enquiry say something like "engineer appointment update"