I work from home using forticlient VPN, It won't connect via my home broadband,

[Leah47]

My works vpn will not connect via my home broadband rendering our sky broadband useless to us. It dept have investigated and known issue with sky. Unable to assist further.

[TimmyBGood]

@Leah47 

Do you have a white Sky Max Hub?

[Leah47]

Yes, apologies should have specified, It is the white hub.

[TimmyBGood]

@Leah47 

Current advice is to log into the Hub admin settings through the My Sky app and then enable UPnP (universal plug & play)

This should move the 8:1 Map-T to 1:1

[Leah47]

Thanks. On checking UPnP is already enabled, 30 min ad period and  5 hops, the zero config is disabled.

[MAHD]

Hi there 

I got my order and It should have been activated on 17/09/2024 but still give me red light actually I need engineer to check the sockets at my flat 

[Chrisee]

@Leah47 check that UPnP is enabled as it defaults to off on the white Sky hub see this  post for the steps to enable UpnP. While in the interface check the MAP-T ratio on the Sky Connection page if it already 1:1 your issue is not connected to the IP address sharing.

[Leah47]

Thanks.

I've had a call with Sky and tried a few things with no joy, it been sent up the ranks!

UPnP is enabled and MAPT is 1:1.

Also tried lower security, WAP2 and disabling shield.

[MotherEvans]

Hi Leah47,

I have spoken to sky tonight who have said it's an issue with a firmware they have rolled out on the white router which has caused the issue to stop some VPN connections to stop working. I am having the same problem .

[Leah47]

Hopefully there will be a resolve soon then! Thanks.

[Zymurgy]

Any news on a fix from Sky yet? I have had the same problem after returning from holiday so to me seems tied to the firmware update as worked fine before (although the first person I spoke to at Sky said there had been no updates). Tried all the UPnP suggestions, the downgrade of to WPA2, disabling the broadband shield and even completely disabled the firewall with no joy.

My IT said to get Sky to send the old black router instead of the white one I have and that will resolve the issue but according to Sky this is not possible. To keep working from home looks like my only option will be to leave Sky but only 2 months into a 2 year contract so don't really want to do that.

[AB86]

@Zymurgy did you get anywhere? I'm in exactly the same position

[Zymurgy]

@AB86 Got nowhere. Work blamed sky. Sky blamed work. In the end had to leave sky for another provider. Sky did agree to waive the exit fees though

[Chrisee]

@AB86 see my reply to your other post.