@Alma1935 If you've not already done so I would register for SkysAccessibility services, once registered there are a number of additional contact options you can use. https://www.skyaccessibility.sky/
As this ia a customer helps customer community we can't help with any upgrades.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
