I was told that I need to book an engineer

[Stephaniee]

Hi, 

I can't get through on phone or the new chat forum. My WiFi keeps dropping, I was told I need an engineer to come out and move my set up. Can someone help? Been trying to get help for a few days now? 

much appreciated 🙂

Moderator note: subject of thread updated to better reflect the conversation

[Greenfingers001]

Hi there @Stephaniee , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147