I want to login to my Sky hub to change the bandwidth down to 2.4Ghzso I can activate my smart p

[Highlinder]

@completelocks  Which router do you have from the link below. If it is the Sky broadband Hub then you use admin and the Wi-Fi password.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Skull+Treaty]

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@completelocks wrote:

admin and sky doesn't work

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@completelocks 

The default info is below, specfic to your Hub type:

Try to access using a device connected via an ethernet cable, failing that if you're using an iPhone trying using a different browser rather an Safari.

[completelocks]

OK done, logged in.

My ideas on for wanting to get to this point is that some of my alexa plugs won't see my WiFi as it is 5ghz. What am I looking for to change it so they will see it thus connect?

[cookiemonsteruk]

@completelocks 

Follow the link below

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[completelocks]

Its the Sky Broadband one, upright, flat, 4 lights

[completelocks]

So, I followed the link, split the 5 and the 2.4 then gave one the SSID same name but with 5g on the end  So now I can connect my plugs to the 2.4 one. Now I have to have everything connected to the 2.4 one or it won't talk to my plug, as it is on a different network... Why is this???

[Harveyf]

Hi all, 

tried to change the bandwidth over to 2.4ghz and saved the 5ghz title but once that's all input  comes up on screen router unable to apply due to signal lost from router ? 

antything obvious I'm doing wrong to change the router to 2.4ghz to connect it  eg md I have which can only use that bandwidth 

thanks in advance 

[AAllen21]

It wont let me log into sky hub to change it to 2.4ghz

Ive tried my username and password and also tried and wifi password.

Ive tried on safari and google

[Wilsuzno1]

It is not recognising my username or password to allow me to log in. Any advice?

[Highlinder]

@Wilsuzno1  Depending on the router that Sky supplied you with for your broadband. The login information can be found in the picture below.

[Mark1234568]

 

Hi all, 

tried to change the bandwidth over to 2.4ghz and saved the 5ghz title but once that's all input  comes up on screen router unable to apply due to signal lost from router ? 

Am I  doing wrong to change the router to 2.4ghz 

thanks in advance 

[cookiemonsteruk]

@Mark1234568 

Safari has never worked well with sky try chrome instead also try using an etherneted device

[skynlimit]

Sky have removed the option to split 2.5ghz and 5ghz.

The only war around this now is to manually separate 2.5 and 5 band widths.

If you make changes to your SSID's, you'll need to reconnect your devices to the WiFi band where those changes have been made.

• Type 192.168.0.1 into your browser.
• Select the WiFi tab
• Enter the login details that apply to your Sky Hub
• see the image below - your username and password are case sensitive
• Scroll down and untick the ‘Synchronise 2.4 GHz and 5 GHz Settings’ box
• To help identify the two WiFi bands, edit one of the SSID's to make it identifiable
• for example, SKYXXXXX5GHz
• each WiFi band has its own sub-menu where you can make the change
• If you make this change, your hub will generate two SSID's and each device will need to be reconnected to whichever changes have been made to.
• Select Apply
• Once changes been made ensure both 2.5ghz and 5ghz tick Synchronise 2.4 GHz and 5 GHz Settings