I’ve woke up to internet. At all in the house.

[Roxy25]

I've just had 59 quid taken from my bank.  And  it says next bill. The next bill 79 pound I no need to speak to some one 

[Roxy25]

I need to speak to some one

[Daniel0210]

@Roxy25 

Your thread title doesn't appear connected to your post? Please explain the issue. 

[Roxy25]

I've no internet. And my internet box is red.  And I've kids in the house 

[Daniel0210]

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@Roxy25 wrote:

I've no internet. And my internet box is red.  And I've kids in the house 

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@Roxy25 
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).