I’ve returned my broadband equipment but sky says they haven’t got it?

[caesarome]

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@Alison85 wrote:

Im having the same problem.

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@Alison85 

I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[dmy24]

That you for escalating, a chat request has now been sent 🙂

[Myscholesy]

I've had the same problem. I returned my sky equipment back in September, held on to the receipt for a few weeks, then binned it assuming that it had been received as I'd heard nothing to the contrary. I then received a message from Sky threatening to fine me for not returning their equipment! I tried to resolve the issue but they demanded a receipt of proof, which I no longer have. They're now trying to fine me and sent me a message threatening legal action if payment isn't made, when this is clearly their mistake (and clearly this has happened to a lot of other people looking at these forum posts). Can someone please help me get this resolved?

[Gbuchanan]

I sent my broadband box back on the 1st of December. And according to tracking it was delivered on the 3rd December. 
I am still receiving countless emails and messages from sky saying they are going to charge me £50? 
Can anyone help?

[Daniel0210]

@Gbuchanan I have escalated your post to Sky who may get in touch with you but it’ll be tomorrow now at the earliest. Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity.
If you use Safari make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox or Chrome etc.
This link explains the process
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014 

[Gbuchanan]

Thank you 

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂 
 

[Lisa-P1987]

Update - We have initiated chat with @Gbuchanan however their account is flagged to a specialist team,. We have given advice on how to contact them. Thanks 🙂

[Therese.C]

I too have returned my sky hub. Gave it to the post office on the 15/02/22 and tracking says Sky received it on 17/02/22 but they keep sending me letters saying that they haven't received it yet.

[Highlinder]

@Therese.CDo you still have access to the posted evidence so that Sky can confirm that it was sent by you with Royal mail.

[Therese.C]

Thanks for replying @Highlinder .

Yes i do.

[Highlinder]

@Therese.C I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have now sent Therese.C an invite to chat 🙂 

[Lisa-P1987]

Update - We spoke to Therese.C and processed the equipment exemption. Thanks 🙂

[Libragirl2809]

I returned my equipment in March as I'd moved to BT. It was sent to SKY in the proper fashion but they've now requested I send it again. They buggered up my transfer to BT and I had to tell them multiple times I was transferring! Shocking customer service!