I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

[Nixjashton]

I recently transferred broadband to sky and have been charged a cancellation fee at BT- how do I get this reimbursed? I was told I would receive an email to explain?

sky user 

[GD1]

@Nixjashton  You can claim under the switching credit however this may not cover the full cost of an early termination, see the link here https://www.sky.com/help/articles/switching-credit-offer

[Daniel0210]

@Nixjashton 

It's called credit switching and this link explains what to do. Sky will reimburse up to £100

https://www.sky.com/help/articles/switching-credit-offer

[Jerrycans]

I was told my final bill from BT would be repaid to me how do I get it if it is £313.40

[Daniel0210]

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@Jerrycans wrote:

I was told my final bill from BT would be repaid to me how do I get it if it is £313.40

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@Jerrycans 

My link in the post immediately above yours explains but you won't get that much. It's a maximum of £100 for TV and £100 for Broadband. 

[TimmyBGood]

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@Jerrycans wrote:

 how do I get it if it is £313.40

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You don't: realistically that's considerably more than Sky would be making in profit from a broadband subscription during its initial minimum term, particularly on a discounted price.  No ISP can afford to pay anything like that much to encourage switching.

[Jerrycans]

my change was phone and broadband

[Daniel0210]

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@Jerrycans wrote:

my change was phone and broadband

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@Jerrycans 

Then it's a maximum £100 only. 

[TimmyBGood]

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@Jerrycans wrote:

my change was phone and broadband

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With the end of PSTN sales, those are the same thing anyway.

[TimmyBGood]

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@Jerrycans wrote:

I was told my final bill from BT would be repaid to me 

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If you were assured of that without any caveats such as the maximum amount of credit available then you may have a case for claiming misselling: you'll need to request that Sky reviews the call recording/ chat log.