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Discussion topic: I require a new sky broadband hub

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Avatar for PaulDavies04
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This message was authored by: PaulDavies04

Message posted on ‎11 Dec 2025 06:23 PM

I require a new sky broadband hub

I'm having broadband upgraded, but my hub is damaged & I need a new one

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎11 Dec 2025 06:25 PM

Re: I require a new sky broadband hub

Posted by a Superuser, not a Sky employee. Find out more

@PaulDavies04 you sre not talking to Sky but if you phone them they will send you a new hub. However there msybe a bill if the unit was damaged as opposed tobfailed.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: mormegil

Message posted on ‎11 Dec 2025 07:23 PM

Re: I require a new sky broadband hub

If you didn't contact sky technical team to report the issue and have them replace the hub first then you will need to wait until the new service is active to order one of your current hub is compatible with the full fibre product you ordered

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