I recently switched my Broadband back to Sky from Now.

[Codberg]

Switched back to Sky from Now Broadband despite never having a issue with Now. Ever since I set up the Sky router every now and then my devices say there is no internet connection despite the Sky router have 3 green lights. I have pressed the reset button on the router. Why is Sky dropping internet connections this is affecting any programmes we try to stream.

[Tom-W19]

Hi @Codberg 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123]

Hi @Codberg Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...