Discussion topic: I received sky broadband router,activation date was 20.01 .2023.But I can't connect to the internet

This message was authored by: Jayashanthi · ‎23 Jan 2023

I received my Sky broadband hub and it would be appreciated if you can help me to connect it to the internet,the activation date was 20-01-2023.I am waiting for an engineering help.

Thank you.

This message was authored by: Highlinder · ‎23 Jan 2023

@JayashanthiWhat date is the engineer supposed to be at your property to attend?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Jayashanthi · ‎25 Jan 2023

Could you please send an engineer to connect wall socket of this Sky connection on 28.01.2023 please?

This message was authored by: Daniel0210 · ‎25 Jan 2023

@Jayashanthi

You can't arrange an engineer visit via the forum and certainly not a visit at such short notice. This is a customer helps customer forum. You aren’t addressing a Sky Customer Service agent here. You will need to contact Sky.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chrisee · ‎25 Jan 2023

@Jayashanthi connecting a Sky Hub is normally done by the customer following the instructions included in the box. The instructions assume the property has an existing master phone socket if your property does not have a phonecsocket then call Sky to get one installed but there will be a delay.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: JPR007 · ‎25 Jan 2023

@Jayashanthi It is the customers responsiblity to plug in the router for the connection, assuming there is an active phone line to the property already, the activation is done remotely so there is no need for an engineer. Sky won't send one out just to plug in a router for you.

If you don't have a master socket or something like that then you need to call Sky to request and engineer.

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Discussion topic: I received sky broadband router,activation date was 20.01 .2023.But I can't connect to the internet

I received sky broadband router,activation date was 20.01 .2023.But I can't connect to the internet

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Re: I received sky broadband router,activation date was 20.01 .2023.But I can't connect to the inter

Re: I received sky broadband router,activation date was 20.01 .2023.But I can't connect to the inter

Re: I received sky broadband router,activation date was 20.01 .2023.But I can't connect to the inter

Re: I received sky broadband router,activation date was 20.01 .2023.But I can't connect to the inter

Re: I received sky broadband router,activation date was 20.01 .2023.But I can't connect to the inter

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