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Discussion topic: I need help with buffering tele and all apps

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This message was authored by: Garthy111

I need help with buffering tele and all apps

My tele is constantly buffering, all apps buffer or just don't work. The sky then just cuts out and the screen goes black. 

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This message was authored by: Greenfingers001

Re: I need help with buffering tele and all apps

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: AndyFuller

Re: I need help with buffering tele and all apps

My television keeps crashing  from WiFi & cutting out ??

This message was authored by: Chrisee

Re: I need help with buffering tele and all apps

Posted by a Superuser, not a Sky employee. Find out more

@AndyFuller to stream video requires a reasonably good WiFi signal free from stability issues like interference. In practice this may mean you either need an extender to improve the WiFi signal getting to the TV. To watch UHD content you need around 35Mb/s say 15Mb/s for HD. There is a useful network test in the Get Help menu of the Netflix app which will tell you the speed the TV is actually receiving.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: AndyFuller

Re: I need help with buffering tele and all apps

I found the problem I had an adapter with my fire stick in the port, as I took it out it worked perfectly !!!

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