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Message posted on ‎18 Mar 2024 12:51 PM

I need a new router...mine is very old. How can I get.one?

I have a very old router... I think it needs an upgrade, service has been dropping lately. The last engineer that was out (unrelated) did comment some time ago that ours was very old
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Avatar for cookiemonsteruk
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Message posted on ‎18 Mar 2024 01:00 PM

Re: I need a new router...mine is very old. How can I get.one?

Posted by a Superuser, not a Sky employee. Find out more

@Wisset75 

 

You would need to call sky

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk Answer

Message posted on ‎18 Mar 2024 01:00 PM

Re: I need a new router...mine is very old. How can I get.one?

Posted by a Superuser, not a Sky employee. Find out more

@Wisset75 

 

You would need to call sky

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Message posted on ‎18 Mar 2024 03:44 PM - last edited: ‎18 Mar 2024 03:46 PM

Re: I need a new router...mine is very old. How can I get.one?

Posted by a Superuser, not a Sky employee. Find out more

@Wisset75 

 

Perhaps worth noting that Sky now has four generations of router still in support, dating over a decade.

 

SR102 Sky Hub (2013)

ER110/115 Q Hub (2016)

SR203/204 Sky Broadband Hub (2019)

SR213 Max Hub (2023)

 

It's the white Hub pre-dating the 102 and any earlier models (including Netgear, O2 and BE units) which are officially out of support.

 

The 102 is 802.11n and the Q Hub can't support Sky Talk Internet Calls, so those are effectively obsolete too.

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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