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Discussion topic: I need a new broadband hub

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Avatar for Unhappy23
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This message was authored by: Unhappy23

Message posted on ‎13 Dec 2025 03:49 PM

I need a new broadband hub

Since it's impossible to speak to anyone and the online broadband checker seems to think my connection is OK, I am posting here. My hub router needs replacing, my WiFi isn't working. Please replace the box ASAP. Thank you 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎13 Dec 2025 04:22 PM

Re: I need a new broadband hub

Posted by a Superuser, not a Sky employee. Find out more
@Unhappy23 wrote:

I am posting here. My hub router needs replacing, my WiFi isn't working. Please replace the box ASAP. 

Unfortunately that cannot happen as the result of a forum post: Sky support staff aren't present here.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎14 Dec 2025 07:35 AM

Re: I need a new broadband hub

Posted by a Superuser, not a Sky employee. Find out more

@Unhappy23 replacing your hub unless it is faulty is unlikely to improve WiFi signals in your home.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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