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Discussion topic: I need a full fibre hub

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This message was authored by: Tpbel

I need a full fibre hub

We need a full fibre compatible hub. How do I get one?

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This message was authored by: Tpbel

I need to talk to someone in sky, is there a human number?

Telephone number for sky?

This message was authored by: TimmyBGood

Re: I need a full fibre hub

Posted by a Superuser, not a Sky employee. Find out more

@Tpbel 

 

You should be automatically allocated one on ordering a service delivered over FTTP.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Daniel0210

Re: I need to talk to someone in sky, is there a human number?

Posted by a Superuser, not a Sky employee. Find out more

@Tpbel 
You can call Sky free by dialling 150 from your Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: TimmyBGood

Re: I need a full fibre hub

Posted by a Superuser, not a Sky employee. Find out more

@Tpbel 

 

There should be no need to proactively contact the ISP: what are the particular circumstances?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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