I'm trying to sign up for fibre broadband but an account is already linked to the address?

[AlexThompson]

I'm trying to sign up for fibre broadband but an account is already linked to the address I'm about to move into.

I'm a new customer. 

Any advise?

Thank you in advance. 

[Highlinder]

@AlexThompson  Do you have broadband already with Sky or are you joining as a new customer?

[jtay77]

I was about to post similar. I currently have Nowtv broadband and was hoping to avail of a Quidco offer. When I get to the address checker, it states an account is already on the line and to ring. If I do that, I miss out on the Quidco offer.

Has anyone been able to bypass this successfully?

[AlexThompson]

I'm a new customer. 

[jtay77]

Which provider are you currently with Alex?

[AlexThompson]

I'm not currently with any broadband provider. 

[Chrisee]

@AlexThompson if you have recently moved into the property you wont becable to placecan order for a broadband service until the previous resident has cancelled their service. If you call Sky they can advisecwhatvthey can do to speed thst up.

@jtay77 switching from Now to Sky doesnt follow the usual switching as in many ways its the same company with two sales operations again it requires a phone call so you do miss out on referral offers but if the online system wontvtake the order..

[jtay77]

Thanks Chrisee, I thought that might be the issue. Off to Vodafone then with the next best offer.