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Discussion topic: I'm shocked that it will take three weeks to re-conect to sky because of a house move -why does it

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Message posted on ‎06 Mar 2025 11:03 PM

I'm shocked that it will take three weeks to re-conect to sky because of a house move -why does it

I'm moving house and am shocked that we will have to wait 3 weeks for a re-connection at the new property .I don't understand why it should take this long.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎07 Mar 2025 05:30 AM

Re: I'm shocked that it will take three weeks to re-conect to sky because of a house move -why does

Posted by a Superuser, not a Sky employee. Find out more

@tee16 

The standard minimum lead in time that Openreach provide for new connections is 2 weeks so I'm afraid 3 weeks is not unusual. My son moved into a new build. He ordered Sky broadband on 23 November and it was activated on 17 December. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
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