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Discussion topic: I'm paying for 22mbps but I'm only receiving 8 Mbps

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Avatar for Eliee
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This message was authored by: Eliee

Message posted on ‎09 Aug 2025 06:59 PM

I'm paying for 22mbps but I'm only receiving 8 Mbps

Please check my internet has I'm only receiving 8mbps and I'm paying for 22mbps
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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎09 Aug 2025 07:03 PM

Re: I'm paying for 22mbps but I'm only receiving 8 Mbps

Posted by a Superuser, not a Sky employee. Find out more

@Eliee 

 

Could you post your router statistics 

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎09 Aug 2025 07:12 PM

Re: I'm paying for 22mbps but I'm only receiving 8 Mbps

Posted by a Superuser, not a Sky employee. Find out more

@Eliee 

 

22Mbs suggests either ADSL or rather poor FTTC: both are highly susceptible to line quality issues.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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