@Annemarie2007 you need to check the speed to the hub which can be done by running the `service `checker in the My Sky app. If you think speed is lower than it should be click on the broadband link to see the recent spedd history and the guaranteed speed for your line. If there us an issue the app should offer to book an engineer to check the connection or call Sky.
If however thst is as it should be the issue is likely to be slow wifi in your home which isnt covered by the same guarantee. If your hub is not out in the open on a surface so radiators etc are not blocking the signal then it dounds like you need additional kit.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
