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Discussion topic: I'm moving house tomorrow and I've been trying to get in touch with Sky for 2 weeks without success.

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Avatar for Ann671
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This message was authored by: Ann671

Message posted on ‎17 Jan 2024 12:08 PM

I'm moving house tomorrow and I've been trying to get in touch with Sky for 2 weeks without success.

I can't get in touch with Sky about activating my broadband for tomorrow  for my Sky Glass tv. I've been trying for 2 weeks...what can I do now???

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎17 Jan 2024 12:13 PM

Re: I'm moving house tomorrow and I've been trying to get in touch with Sky for 2 weeks without succ

Posted by a Superuser, not a Sky employee. Find out more

@Ann671  If you haven't booked a home move 2 weeks ago you certainly won't get connected tomorrow?

 

Did you not try booking a home move online for broadband?  https://www.sky.com/moving-home

 

Have you not tried to call?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chrisee

Message posted on ‎17 Jan 2024 12:14 PM

Re: I'm moving house tomorrow and I've been trying to get in touch with Sky for 2 weeks without succ

Posted by a Superuser, not a Sky employee. Find out more

@Ann671 if the online home move tool https://www.sky.com/moving-home wont work for you sorry but you will have to call in. Sky's lines are busy but if you stay on the line you should get an agent. Moving broadband has a 14 day lead time which Sky cannot get round. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: TimmyBGood

Message posted on ‎17 Jan 2024 12:15 PM

Re: I'm moving house tomorrow and I've been trying to get in touch with Sky for 2 weeks without succ

Posted by a Superuser, not a Sky employee. Find out more
@Ann671 wrote:

activating my broadband for tomorrow  for my Sky Glass tv.

Unfortunately you're now looking at early February at the earliest.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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