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Discussion topic: I'm a new customer with new fibre broadband fast with all over the house guaranteed

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This message was authored by: Mrm

I'm a new customer with new fibre broadband fast with all over the house guaranteed

I've noticed the speed upstairs is much lower than downstairs. Upstairs it is 7.53 download and 11.2 upload .this is not what I was promised when I signed up
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This message was authored by: cookiemonsteruk

Re: I'm a new customer with new fibre broadband fast with all over the house guaranteed

Posted by a Superuser, not a Sky employee. Find out more

@Mrm 

 

If you got the white sky max hub you will have to call sky to claim your sky max pod mesh units

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

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This message was authored by: Mrm

Re: I'm a new customer with new fibre broadband fast with all over the house guaranteed

thanks again for information I tried ringing 150 no answer. I will try another number to request a mesh 

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