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Discussion topic: I live in Ireland and I cannot find a contact Number I have been double charged every month 110€

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This message was authored by: Warren20

I live in Ireland and I cannot find a contact Number I have been double charged every month 110€

Last month I was charged €117 this month I've been charged €110 the month before last it was 60 before that 60 then it was 30. I have no clue why I'm being charged double amounts and on the bill payment it is saying two of the same package my Wi-Fi gets cut off. I made a mistake a pain 117 last month, because I needed Wi-Fi to work but I am being ripped off and I have no way of contacting sky and no way of resolving this because they don't have a phone number in my country I live in Ireland what kind of scam? This is but I am sick of it.  I want my money back from last month and I don't want to be charged double for this month. I want my bill to go back to where it was. I was promised six months at €30 and €60 thereafter. I've only been withfor four months and so far I have paid more than I should've for 6 months This is **bleep** ridiculous

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This message was authored by: Daniel0210

Re: I live in Ireland and I cannot find a contact Number I have been double charged every month 110€

Posted by a Superuser, not a Sky employee. Find out more

@Warren20 
As long as you’re not behind on your payments you can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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