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Discussion topic: I keep getting an orange light on my hub and the internet goes off for long periods of time.

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This message was authored by DeadVerine This message was authored by: DeadVerine

I keep getting an orange light on my hub and the internet goes off for long periods of time.

Orange light keeps coming on my hub and the Internet is lost, far to often now especially the last 3 consecutive days. All other lights are green. I have turned everything off as somebody suggested but still the same orange light.

Soo frustrating especially as I work from home plus the price I pay per month and not getting the service. Any help or advice would be much appreciated. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: I keep getting an orange light on my hub and the internet goes off for long periods of time.

Posted by a Superuser, not a Sky employee. Find out more

@DeadVerine assuming the ornage led is the one marked internet your hub is losing connection to the exchange most kikely caused by a line fault which wont getvfixed until you report it. To save time when tge hub is connected log into the My Sky app and run the connection test - if it displays theclast regular test result so click tonrun it again. If it spots a fault it can book an engineer or tell.you if it knows of an issue affecting your line. Assuming it doesnt give Sky a call but working from homecdies not givecyou any priority.

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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