I just need to speak to someone

[Bono1]

Why is the service so [Removed]... I have had my internet for a month now and still an,t get off safe mode. If no one answers I am cutting the dd

Moderator notes: removed foul langauge and edited title.

[peter-marlow+1966]

Welcome to the forum, you  are  not talking to sky here we are all fellow customers on here like yourself, you would  need to  call sky about this  issue 

[TimmyBGood]

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@Bono1 wrote:

and still an,t get off safe mode.

If you mean 'Safe Search' (a Google service) have you changed the default age setting in Sky Broadband Shield? 

If no one answers I am cutting the dd

That just results in service suspension, accumulated debt and eventually a legal recovery process, plus impaired credit rating.

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[Chrisee]

@Bono1 firstly Sky staff cannot reply to forum posts as they cannot know who you are. Second stopping the direct debit is only shooting yourself in the foot and definitely wont so,ve your issues but is a great way you meet new friends Sky's deby collectors.

If the safe mode is caused by Sky Broadband Shield you can change the setting yourself assuming you are the account holder in the My Sky app. As a derault Ofcom require it to be set to age 13. However thnere other settings not related to your Sky service that can set safe mode

Normally it is quite easy to speak to a Sky agent when asked why you sre calling either do not reply to the bot or say something likectechnical broadband fault and decline any help and yoy should be routed to an agent. 

[JimM1]

@Bono1 If you are not able to do it then your account and services are not linked together correct, so call sky CS and they will do it and apply it for you over the phone with regards to adjusting your Broadband Shield settings then allow 24hrs for it all to be applied, and if you do decide DD cancel then not the best way off doing it!