I haven't received the broadband return packaging

[Yanhang]

I haven't received the broadband return packaging. Sky just sent a message saying the packaging is start delievering at 26 June without any further information such as delievery order number or tracking linkage. And till now it is already 20 days but I have receive any packge, message or call about the delievery.

[Daniel0210 · Accepted solution]

@Yanhang 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.