11 Aug 2024 12:00 PM
I don't think I've been sent the right equipment I'm pretty sure I'm missing a cable for my sky broadband box
11 Aug 2024 12:04 PM
Posted by a Superuser, not a Sky employee. Find out more
Have you upgraded to ultrafast fttp?
When is your activation date?
If you are getting full fibre sky send out an ethernet cable seperately. Check my orders for something called a conversion kit
11 Aug 2024 12:04 PM
Posted by a Superuser, not a Sky employee. Find out more@Lucyfelton Which cable do you think is missing?
11 Aug 2024 08:35 PM
I think I'm supposed to have a cable with a purple end to go in the purple port but there isn't one it only came with one with a blue and one with a yellow end and also I'm not sure if I'm supposed to have an ONT or because when I'm trying to set it up I'm just putting it straight into the master socket which I'm not sure is correct
11 Aug 2024 08:42 PM
Posted by a Superuser, not a Sky employee. Find out more
When are you due to be activated?
The yellow ethernet cable will plug into your ont when installed with the other end going into lan port 4
11 Aug 2024 08:44 PM
Posted by a Superuser, not a Sky employee. Find out more
This is an ont
11 Aug 2024 08:45 PM
I've been activated already since the 9th of august but I've only got a master socket in the wall I don't have an ONT I didn't get sent one and I only have the Ethernet and the power cable not sure if I need another cable or not
11 Aug 2024 08:51 PM
Posted by a Superuser, not a Sky employee. Find out more
Its openreach who install in the uk it if not already present unless someone has made off with
Double check around the house again and get back to us
Please note in ireland siro will install it in the electric metre box
11 Aug 2024 08:53 PM
I live in a flat and have only recently moved in so the previous tenant may have taken it with them I'm not sure who to contact to get one or where I can get one from Im in the uk
11 Aug 2024 08:58 PM
Posted by a Superuser, not a Sky employee. Find out more
Contact sky as below
Follow the link and choose need more help
https://www.sky.com/help/home/
If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland
11 Aug 2024 08:58 PM
Posted by a Superuser, not a Sky employee. Find out more@cookiemonsteruk Did you not ask @Lucyfelton if they can do the check to what services are available with the checker from BT.
11 Aug 2024 09:04 PM
Posted by a Superuser, not a Sky employee. Find out more
Could you enter your full address in the link below and copy and paste the notes below the table
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
@Highlinder when customer mentioned yellow cable i guessed that it was the conversion kit
11 Aug 2024 09:06 PM
Posted by a Superuser, not a Sky employee. Find out more@cookiemonsteruk I got one when I got my original kit from Sky that was FTTC and they sent another when I went to FTTP.
11 Aug 2024 09:14 PM
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG congested duct.
ONT exists with active service. A spare port may be available or a single port ONT may be swappable to a multiport ONT. A new ONT may be ordered.
As a fibre priority exchange, FTTP has priority over other products if available at the address
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
This site is in an FTTP priority area where FTTP is available but exceptionally SOGEA will also show as available to order but only at Non-Standard Premises (NSP) such as Hot site, Uninhabitable and Temporary locations. Migrations of WLR Solus (voice-only lines) is also allowed but only for SOGEA 0.5Mbps bandwidths. SOGEA 40/10 bandwidths order is also allowed.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
11 Aug 2024 09:18 PM
Posted by a Superuser, not a Sky employee. Find out more
ONT exists with active service.
I am pretty sure the previous tenant has taken it with them
You can call sky as above or we can escalate to sky for you
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