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Discussion topic: I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems with a

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This message was authored by Robgs1 This message was authored by: Robgs1

I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems with a

few of my smart devices constantly dropping out!! Can I get some pods to hopefully solve this issue??


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems wi

Posted by a Superuser, not a Sky employee. Find out more

@Robgs1 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems wi

Posted by a Superuser, not a Sky employee. Find out more

@Robgs1 

 

You would need to call sky

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems wi

Posted by a Superuser, not a Sky employee. Find out more

@Robgs1 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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