2

This discussion topic has been answered Discussion topic: I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems with a

Reply
Answered - Go to Answer
Avatar for Robgs1
Level 1 icon
What's this?
This message was authored by: Robgs1

Message posted on ‎14 Jun 2024 02:26 PM

I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems with a

few of my smart devices constantly dropping out!! Can I get some pods to hopefully solve this issue??

Report post
Post 1 of 3
595 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood Answer

Message posted on ‎14 Jun 2024 03:18 PM

Re: I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems wi

Posted by a Superuser, not a Sky employee. Find out more

@Robgs1 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

View this Answer within the discussion

Report post
Post 3 of 3
575 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎14 Jun 2024 02:34 PM

Re: I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems wi

Posted by a Superuser, not a Sky employee. Find out more

@Robgs1 

 

You would need to call sky

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 2 of 3
590 Views
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood Answer

Message posted on ‎14 Jun 2024 03:18 PM

Re: I have upgraded to ultrafast plus WiFi and sky max hub, but am getting connectivity problems wi

Posted by a Superuser, not a Sky employee. Find out more

@Robgs1 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 3
576 Views
Reply

Did this answer not help you?
Reply
Answered - Go to Answer