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Discussion topic: I have upgraded my broadband and speed has stayed the same

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This message was authored by Guypeacock This message was authored by: Guypeacock

I have upgraded my broadband and speed has stayed the same

Has anyone had this issue, i have upgraded my broadband package and there has been no change to average speed

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This message was authored by Highlinder This message was authored by: Highlinder

Re: I have upgraded my broadband and speed has stayed the same

Posted by a Superuser, not a Sky employee. Find out more

@Guypeacock  What did you change from and to in what package did you have before and what do you have now?



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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I have upgraded my broadband and speed has stayed the same

Posted by a Superuser, not a Sky employee. Find out more

@Guypeacock 

As @Highlinder indicates, there's not enough information there for anyone to help.  For example, have you actually upgraded, or ordered an upgrade from FTTC to FTTP which requires infrastructure work before anything can change?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by JPR007 This message was authored by: JPR007

Re: I have upgraded my broadband and speed has stayed the same

Posted by a Superuser, not a Sky employee. Find out more

@Guypeacock No change to average speed...on what exactly?

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Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **
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